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In the aftermath of the tragic crash near Ahmedabad, Air India CEO Campbell Wilson has issued a letter to employees, reaffirming the airline's unwavering commitment to supporting the families of those affected, as well as its own staff and the wider Tata Group employees who are involved in the ongoing response efforts. This tragedy has undoubtedly shaken the Air India community, and the CEO's message seeks to provide reassurance and a sense of unity during this difficult time. The airline understands that the impact of such an event extends far beyond the immediate aftermath and is committed to providing long-term support to all those who have been affected.
Wilson emphasized that Air India's responsibility does not simply end with the conclusion of operations in Ahmedabad. The airline recognizes that the emotional and psychological impact of the crash will linger for a considerable period, and it is prepared to provide ongoing assistance to the families of the victims and its employees. Echoing sentiments previously shared by Tata Sons Chairman N. Chandrasekaran, the CEO reiterated that the affected families will be regarded as "Tata families" going forward. This declaration signifies a deep commitment to providing comprehensive support and care to these families in the long run, ensuring that they are not alone in their grief and recovery. The concept of a 'Tata family' emphasizes a sense of belonging and mutual support within the larger Tata Group organization. It suggests that the affected families will be treated with the same level of care and consideration as any other member of the Tata community. This is a powerful statement that demonstrates Air India's commitment to its people and their well-being.
In response to recent social media commentary regarding Air India's visibility at memorial services held for its employees, the airline clarified its position. Air India stated that senior representatives have been present at every such event, while taking deliberate care to avoid any disruption during private family moments. This statement highlights the airline's sensitivity to the grief and privacy of the affected families. Air India recognizes the importance of being present to offer support and condolences but also understands the need to respect the families' wishes during these intimate and emotional gatherings. The airline's approach is to provide a supportive presence without intruding on the family's private moments of mourning. This demonstrates a careful balance between providing support and respecting the individual needs and preferences of the families involved.
To ensure the well-being of staff returning from Ahmedabad, Air India has mandated rest breaks and confidential professional counselling services. The airline recognizes that those who have been directly involved in the response efforts may be experiencing significant emotional distress and trauma. The mandated rest breaks are designed to provide these employees with the opportunity to recover physically and emotionally from the demanding and stressful work they have been undertaking. The provision of confidential professional counselling services offers a safe and supportive space for employees to process their experiences and seek guidance from qualified professionals. Air India continues to encourage employees to make use of the support available, emphasizing that seeking help is a sign of strength, not weakness. The airline is committed to providing a supportive and understanding environment where employees feel comfortable seeking assistance when they need it.
Addressing questions raised by staff over the past week, the Air India leadership reiterated its full cooperation with the Aircraft Accident Investigation Bureau (AAIB). The airline is committed to providing the AAIB with all the necessary information and resources to conduct a thorough and impartial investigation into the cause of the crash. While refraining from speculation, the airline confirmed that it is providing all requested information and expects the AAIB to issue updates when appropriate. Air India recognizes the importance of allowing the AAIB to conduct its investigation without interference or speculation. In the event of any urgent findings requiring action, the company expressed confidence that relevant guidance would be communicated swiftly. This demonstrates Air India's commitment to transparency and accountability in the investigation process.
On the operational front, the airline confirmed that its Boeing 787 fleet has passed precautionary checks requested by the DGCA, which has publicly declared the aircraft airworthy. This is an important step in reassuring the public and Air India employees about the safety of the airline's fleet. The fact that the DGCA, the regulatory authority responsible for aviation safety in India, has declared the aircraft airworthy provides a high level of confidence in the safety of the Boeing 787 fleet. In addition, Air India has chosen to maintain an enhanced level of pre-flight checks for now and will not release any aircraft for service if there is any doubt about safety. This proactive approach demonstrates Air India's commitment to safety above all else. The airline is taking extra precautions to ensure that all aircraft are thoroughly checked and deemed safe before being put back into service.
These additional safety protocols, combined with extended flight routes due to Middle East airspace restrictions, have led to a temporary reduction in flight schedules. Air India stated that this is a calculated step to maintain service reliability, with plans to gradually restore operations when appropriate. The airline recognizes that the reduced flight schedules may cause some inconvenience to passengers, but it emphasizes that the priority is to ensure the safety and reliability of its operations. The additional safety protocols and extended flight routes have added to the operational challenges, and the temporary reduction in flight schedules is a necessary measure to mitigate these challenges. Air India plans to gradually restore operations as conditions allow, while continuing to prioritize safety and reliability.
In closing, Air India promised to remain transparent and professional in its communication and urged employees to continue focusing on their roles with care, empathy, and an uncompromising commitment to safety. The airline recognizes the importance of open and honest communication during this difficult time and is committed to keeping its employees informed about the latest developments. Air India also emphasizes the importance of maintaining a high level of care, empathy, and safety in all aspects of its operations. The airline's commitment to safety is paramount, and it expects all employees to prioritize safety in their daily work. By working together with care, empathy, and a commitment to safety, Air India is confident that it can navigate this challenging period and emerge stronger as an organization. The airline recognizes that the road ahead will be difficult, but it is committed to supporting its employees, the families of the victims, and the wider community. The Air India leadership is dedicated to transparency and encourages employees to maintain a focus on safety, empathy, and their individual roles within the company. This unified message reinforces a commitment to navigate the aftermath of the tragedy collaboratively and professionally.
Source: Air India reaffirms full co-operation with AAIB, awaits investigation updates: CEO Campbell Wilson