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The article details the experience of Ashok Raj Rajendran, CEO of AJ Skill Development Academy in Chennai, who encountered a frustrating situation with a Rapido driver. Rajendran booked a Rapido cab from Madras Central Railway Station to Thoraipakkam, but the driver demanded an exorbitant fare of Rs 1000 for a 21 km journey, despite the initial fare displayed being Rs 350. The driver cited waterlogging in the area as justification for the inflated price, but Rajendran found no evidence of such waterlogging during the trip. The article highlights the driver's attempts to exploit the situation and emphasizes the company's initial lack of response to Rajendran's complaint.
The incident sheds light on the challenges faced by customers who rely on ride-hailing services. In this case, the driver's unprofessional behavior and attempt to overcharge Rajendran reflects a potential systemic issue within the company. The fact that Rajendran had to resort to social media to get Rapido's attention and address his complaint underscores the importance of effective customer support systems and responsive service delivery.
Following the public outcry generated by Rajendran's post, Rapido took swift action. The company refunded the difference in fare to Rajendran's Rapido wallet and promised to take strict action against the driver, including retraining him. While this response demonstrates a commitment to customer satisfaction, it also raises questions about the company's oversight mechanisms and the extent to which such incidents can be prevented in the future. The article underscores the need for robust customer service and transparent communication within the ride-hailing industry to ensure a positive and reliable experience for users.
Source: Chennai CEO complains Rapido driver demanded extra money, company takes strict action