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OnePlus, a renowned smartphone manufacturer, is facing a growing wave of customer dissatisfaction as users of its flagship OnePlus 10 Pro and OnePlus 9 Pro models report widespread bricking issues. These issues, which have surfaced in recent days, are causing significant distress among affected users, who are finding their expensive devices rendered unusable. The problem stems from a malfunctioning motherboard, leading to a complete shutdown of the device, effectively turning it into a useless brick.
Users have described a range of symptoms leading to the bricking of their phones. Some reported sudden unresponsiveness, with their screens going black and no signs of power, while others experienced lagging and overheating before their phones shut down entirely. Even after attempting software updates, many users found their phones frozen, unable to charge or perform a hard reset. This complete lack of functionality has left users with devices that are essentially unusable and a major financial loss.
The frustration experienced by users extends beyond the bricking of their devices. When seeking repairs at OnePlus service centers, they have been met with exorbitant costs, often exceeding the current market value of their phones. One user reported being quoted a repair cost that was higher than the initial purchase price of the device. These exorbitant repair costs have fueled anger and resentment among affected users, who feel betrayed by the company that they have invested in.
This is not the first time OnePlus has faced such issues. Previous models, including the OnePlus 7 and OnePlus 6, have also suffered from similar problems with dead motherboards, resulting in high repair costs. However, the frequency and severity of these issues, particularly in the case of the OnePlus 10 Pro and 9 Pro, suggest a recurring problem that OnePlus needs to address urgently. The company has yet to issue an official statement regarding the widespread bricking issues, leaving many users feeling ignored and neglected.
The lack of a response from OnePlus has heightened the sense of disappointment and frustration among affected users. Many are demanding immediate replacements or free repairs for their bricked devices. They are also calling on OnePlus to investigate the root cause of these issues and take steps to prevent similar problems from occurring in the future. As the number of complaints continues to rise, it remains to be seen how OnePlus will respond to this mounting customer dissatisfaction and what steps, if any, they will take to provide a fair resolution to those affected by these problems.