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An incident involving IndiGo airlines has sparked outrage on social media after a passenger reported losing his luggage containing items worth ₹45,000. The passenger, whose friend shared the story on X, claimed that his bag, which included important documents such as his Aadhar card, PAN card, and driving license, vanished mid-air during a flight from Kolkata to Guwahati. Despite the significant loss, the airline offered a mere ₹2,450 as compensation, further fueling public anger.
The post, shared by Ravi Handa on X, questioned how the bag could simply disappear mid-air. He pointed out the absurdity of the offered compensation, highlighting that the bag itself would cost more than the amount offered. Handa cited a rule that airlines are only liable for a maximum of ₹350 per kg in case of lost luggage, calling it an insult to injury. The post went viral, gaining over three lakh views and thousands of likes, prompting a wave of discussions and reactions from social media users.
Many users in the comments section expressed their own experiences with lost luggage and shared their advice on how to mitigate such losses. One user suggested that valuable items should not be kept in checked-in luggage, emphasizing that airlines are not liable for missing valuables. Another user pointed out that credit cards often provide baggage loss insurance, advising passengers to utilize such benefits. The incident highlights the frustration and inconvenience faced by passengers when dealing with lost luggage, especially when airlines offer inadequate compensation. It also underscores the importance of being aware of airline policies and taking precautions to safeguard valuable possessions when traveling.
Source: 'How can a bag vanish mid-air?': X user slams IndiGo after passenger loses ₹45,000 worth of items